Last Updated: 17/06/2026
Welcome to Magic Moments. By browsing and purchasing from this website, you agree to comply with and be bound by the following terms and conditions.
Magic Moments is a trading name of Magic Moments, operating in the United Kingdom.
Email: info@magicmomentsonline.co.uk
Phone: 0121 559 7788
Trading Addresses: Shop 12A, High Street, Rowley Regis, B65 0DT & 45 High Street, Stourbridge, DY8 1DE
Web Design & Hosting Maintenance: InfaCloud
Eligibility: You must be at least 18 years old to purchase goods through this website.
Accounts: If you choose to create an account on our website, you are responsible for maintaining the confidentiality of your login details and password.
Website Availability: We aim to ensure the website is online and error-free at all times, but we cannot guarantee uninterrupted access. We reserve the right to withdraw or restrict our services without notice.
Images and Specifications: We make every effort to display the colours, dimensions, and specifications of our party supplies, gifts, and balloons as accurately as possible. Minor manufacturer variations may occur.
Stock Availability: All products are subject to availability. If an item you ordered is out of stock, we will contact you as soon as possible to offer a replacement or a full refund.
Pricing Errors: In the unlikely event that a product is listed at an incorrect price due to a system error, we are not obliged to supply the product at the incorrect price. We will notify you and give you the choice to reconfirm at the correct price or cancel.
Payment Methods: Payment must be made in full at the time of placing an online order via our secure third-party payment gateways.
Order Acknowledgement: When you place an order online, you will receive an automated email acknowledging receipt. This is a confirmation of receipt and does not mean your order has been legally accepted.
Order Acceptance: A legally binding contract is only formed when we formally dispatch your goods or confirm that your collection order is ready in-store. We reserve the right to decline any order prior to this point.
Free Delivery: Applies to qualifying online orders over £250.
Standard Shipping: For orders below £250, shipping rates are calculated at checkout.
Order for Collection: You can choose to collect your items from our Rowley Regis branch. You will receive an email notification when your order is ready for pickup. Please bring proof of purchase.
Your rights regarding cancellations, returns, and damaged goods are governed by the UK Consumer Contracts Regulations and the Consumer Rights Act 2015. For full instructions on how to cancel or return an item, please see our dedicated Returns Policy page.
You must not misuse this website by knowingly introducing viruses, trojans, worms, or other material that is malicious or technologically harmful. Attempting to gain unauthorised access to our website, server, or database is strictly prohibited and may constitute a criminal offence under the Computer Misuse Act 1990.
We are the owner or the licensee of all intellectual property rights on our website, including text, logos, custom graphics, and photographic images. You must not copy, reproduce, or redistribute any content from this website for commercial purposes without our written permission.
To the extent permitted by law, Magic Moments will not be liable for any indirect or consequential loss, or any loss of profit, revenue, or business arising out of your use of our website or products.
Our total liability to you for any loss arising under or in connection with any purchase made through this website is strictly limited to the total purchase price of the items ordered.
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to settle any disputes.
