Last Updated: 17/06/2026
We want you to be completely thrilled with your party decorations and gifts. If you need to return an item, here is everything you need to know.
Under the UK Consumer Contracts Regulations, you have the right to cancel your online order within 14 days of receiving your items without giving any reason.
We cannot accept returns or offer refunds on:
Perishable or Personalised Items: Custom balloons, personalized party decorations, or bespoke gift sets made to your exact specifications.
Hygiene Items: Items that have been unsealed after delivery where returning them would pose a health or hygiene risk.
To initiate a return:
Contact us within 14 days of receipt at info@magicmomentsonline.co.uk or call 0121 559 7788.
Ensure the items are unused, in their original packaging, and in a resaleable condition.
Return the items to us via post or drop them off in-store at our Rowley Regis or Stourbridge branches. Unless the item is faulty, you will be responsible for the cost of return postage.
Once we receive and inspect your returned items, we will process your refund to your original payment method within 14 days.
If an item arrives damaged or faulty, please contact us immediately with your order details and a photograph of the defect so we can arrange a replacement or full refund at no extra cost to you.
